Jwelly Studio

Privacy Policy

Last updated: 2026-01-22

Overview

This Privacy Policy explains how MMI Softwares Pvt Ltd ("Jwelly Studio", "we", "us", "our") collects, uses, shares, and protects information when you use our websites and services (the "Service").

In this Privacy Policy, “personal data” means any information that relates to an identifiable individual.

By using the Service, you agree to this Privacy Policy.

Related policies

1. Introduction

This Privacy Policy applies to our marketing site (jwelly.ai) and our application (studio.jwelly.ai), and to our APIs and support channels.

2. Information We Collect

We collect information in the following categories:

A. Account and profile information

  • Name and email address
  • Login and verification information (e.g., email OTP / password reset flows)

B. Session, device, and security information

  • IP address and browser/device details
  • Authentication/session identifiers (cookies or similar technologies required for sign-in)
  • Basic logs needed to secure the Service and prevent abuse

C. Billing and payment information

  • Billing profile details you provide (e.g., business name, address, GSTIN if applicable)
  • Wallet/credit purchase history and transaction metadata
  • Razorpay order/payment references

Note: Payments are processed by Razorpay. We do not intentionally store full card details on our servers. Any payment method details we store are limited and used for billing/support.

D. Content you upload and generate

  • Images you upload (e.g., jewellery product images)
  • Generation preferences (e.g., shot preferences, model configuration, etc.) you submit or that are generated to operate the Service
  • Output images/videos created by the Service

Important: Uploaded and generated assets may be stored as public ("unlisted") URLs on our storage provider. Anyone with the link may be able to access the asset.

E. Communications

  • Emails/messages you send to support or provide through forms
  • Feedback and other information you choose to share

F. Analytics and observability data

  • Basic usage analytics (e.g., pages viewed, feature usage)
  • Diagnostic and performance telemetry (including AI request tracing such as provider/model, latency, and error details). Depending on configuration, prompts and completions may be logged with redaction policies.

3. How We Use Your Information

We use information to:

  • Provide, operate, and maintain the Service (including AI processing of your uploaded images to generate outputs)
  • Authenticate users, manage accounts, and prevent fraud/abuse
  • Process purchases, manage credits, and provide invoices/receipts where applicable
  • Communicate with you about service messages (verification, password resets, product updates, and support)
  • Monitor performance, troubleshoot issues, and improve reliability and quality
  • Comply with legal obligations and enforce our Terms

4. Data Sharing and Disclosure

We may share information with:

  • Service providers and subprocessors that help us run the Service, such as:

    • Hosting and infrastructure (e.g., Vercel)
    • Database hosting (e.g., managed PostgreSQL such as Neon)
    • File storage/CDN for uploaded and generated assets (e.g., Vercel Blob)
    • Email delivery (e.g., Resend)
    • Payments (Razorpay)
    • AI providers used to analyze/generate content (e.g., Fal.ai, OpenRouter)
    • Observability/monitoring (e.g., Axiom)

  • Legal and safety: if required by law, court order, or to protect rights/safety and prevent misuse

  • Business transfers: if we are involved in a merger, acquisition, or asset sale (we will take reasonable steps to notify you)

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is 100% secure.

Because some assets may be stored at public URLs, please avoid uploading content you consider highly confidential, and do not share asset links publicly unless you intend to.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information
  • Withdraw consent where processing is based on consent
  • Request information about processing and disclosures
  • Lodge a complaint with a relevant authority

You can request help by contacting us using the details in the Contact Us section below.

7. Cookies and Tracking

We use cookies or similar technologies for:

  • Essential authentication/session management
  • Basic analytics and performance measurement

You can control cookies through your browser settings. Disabling certain cookies may limit functionality (including sign-in).

8. Third-Party Services

The Service relies on third-party providers (payments, email, analytics, hosting, AI). These providers process data under their own policies/terms. Where we send your content to an AI provider to generate outputs, that provider will process the content to perform the requested task.

9. Children's Privacy

The Service is not intended for individuals under 18. If you believe a minor has provided us personal data, contact us and we will take reasonable steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "lastUpdated" date. If changes are material, we will provide notice through the Service or by email where reasonably practicable.

11. Contact Us

  • Data Fiduciary: MMI Softwares Pvt Ltd
  • Registered office: MMI Softwares Pvt Ltd, 2nd Floor, MMI Square, NH-19, opp. Jain Mandir Ahead Of, Shri Radha Puram, Mathura, Uttar Pradesh - 281001, India
  • Support: support@jwelly.ai
  • Legal/Privacy: legal@jwelly.ai

If you have a grievance, you may also contact our Grievance Officer: